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What if I need to change or cancel my flight with Vueling?

To help you plan your next trip with complete peace of mind, Vueling is offering special flexibility measures: Flex Pack (free cancellation and a free flight date change) and cancellation insurance in case of illness (COVID-19)

If you really feel like booking a flight and packing your bags to go on holiday (we definitely do) – just do it! We are aware that these are tough times, but the tourism sector is doing everything it can to offer travellers the maximum guarantees. It's the same with Vueling: we've introduced exceptional measures, not only to make travelling safer, with all the mandatory hygiene and cleaning protocols, but also to enable customers to book trips with confidence, knowing that they can change them if necessary.

Complete flexibility, whatever happens

When you choose the Optima, Family or TimeFlex fare, you'll be able to take advantage of the flexibility that Vueling offers, and you can decide what you want to do with your booking.

This means that you can change the flight date if your plans change (or change it several times if you have chosen TimeFlex). You'll only have to pay any price difference there might be. And if you're not sure when you want fly, you can cancel your flight. In exchange you'll get back the amount in the form of Flight Credit, which is like a virtual moneybox that enables you to book a flight in the future, to any destination, for yourself or even for someone else! All the information on Flight Credit can be found here.

And if you've booked the Basic Fare, you can add Flex Pack

Book with confidence, whatever fare you choose. So, if you choose the Basic Fare you'll also be able to enjoy all the flexibility that Vueling offers, thanks to the Flex Pack service, which allows you to change your flight or cancel it, whatever you prefer. You won't have to choose another fare to travel with peace of mind.

And that's not all – if there are any unexpected problems caused by COVID-19, there are other ways of managing changes to your booking. Don't forget to check them out!

Cancellation insurance that now includes COVID-19 (coronavirus) coverage as well


Some people are worried about not being able to travel because of COVID, so the insurer that Vueling works with has included this coverage in its Cancellation insurance. This means that in case of illness, you can request a flight refund for the person who is sick as well as the other people in the booking.

If you want health coverage during your trip, so you can travel worry-free, we recommend that you also take out Travel insurance (which now includes COVID-19) to cover any medical costs.

So why not book your next trip today? Find the cheapest price for your flight and treat yourself to a few days away from it all. It's been a long time coming!

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