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What if I need to change or cancel my flight with Vueling?

To help you plan your next trip with complete peace of mind, Vueling is offering special flexibility measures: Flex Pack (free cancellation and a free flight change) and cancellation insurance in case of illness (including COVID-19)

If you really feel like booking a flight and packing your bags to go on holiday (we definitely do) – just do it! Vueling has introduced exceptional measures, not only to make travelling safer, with all the mandatory hygiene and cleaning protocols, but also to enable customers to book trips with confidence, knowing that they can change them if necessary.

Complete flexibility, whatever happens

You can find all the information you need on flexibility and changes at Vueling.com, but, in a nutshell, this is what you need to know:

  • When you book a flight at Vueling.com, you can purchase Flex Pack (already included in the TimeFlex Fare). With this service you can change your flight date (and just pay the fare difference, if any), or, if you’re not sure when you want to fly, cancel your flight up to 48 hours before departure. In exchange you’ll get back the amount in the form of Flight Credit, which is like a virtual moneybox that enables you to book a flight in the future to any destination, for yourself or even for someone else! All the information on Flight Credit can be found here.
  • If you don’t purchase Flex Pack, you can still request a date change (no cancellation) up to 2 hours before departure, but you’ll be charged a change fee (it’s free if you travel with TimeFlex).
  • If there are exceptional circumstances (illness, surgery, high-risk pregnancy or court summons), you can request a flight change or cancellation in exchange for Flight Credit by providing the required documents.

Cancellation insurance that now includes COVID-19 (coronavirus) coverage as well


Some people are worried about not being able to travel because of COVID, so the insurer that Vueling works with has included this coverage in its Cancellation insurance. This means that in case of illness, you can request a flight refund for the person who is sick as well as the other people in the booking.

If you want health coverage during your trip, so you can travel worry-free, we recommend that you also take out Travel insurance (which now includes COVID-19) to cover any medical costs.

So why not book your next trip today? Find the cheapest price for your flight and treat yourself to a few days away from it all. It's been a long time coming!

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