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What can I do if my luggage gets lost?

Luggage travels on ramps and goes through controls inside the airports, and sometimes it might not reach its destination on time. What should we do if our bag doesn't turn up on the conveyor belt after we get off the plane?

Before you start to panic, make sure that your bag actually hasn't come out. Bags don't always come out all at once so make sure there are none left.

  • Fill in a PIR

If in the end your bag doesn't come out on the belt, the first thing you should do is head towards the airline's Lost and Found office inside baggage claim. There you can fill in a Property Irregularity Report, also called PIR, which helps to track lost luggage.

Once all your details have been filled in, the search for your bag can begin by means of a computer system that encompasses all airports. The more details you give, the easier it will be to track your bag. With this code you also can check the status of the search for your bag in real time. Once your bag is located, it will be sent to the address you stated in the PIR.

  • Contact your insurance company

If you took out luggage insurance, it might cover searching and tracking the bag. In this case you only need to fill in the PIR and your insurance company will take care of the rest.

  • Basic items

If you need any basic hygiene products or clothing to use while your bag is still being tracked, you can purchase them and then claim the money back from the airline by showing the receipts. Your airline will tell you the maximum amount you can claim.

  • 21 days to find your luggage

According to current legislation, airlines have 21 days to find lost luggage. If your bag isn't found after this time, you can request compensation. To do this, you'll need to show the PIR, the bag's tag (the sticker you get when you check in your luggage), a printed off boarding pass (if you have it), and a copy of your ID document.

In any case, you should know that thanks to improvements implemented by airlines and airports all over the world, most lost luggage is located within the first 72 hours.

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